AI automation · for Ecommerce + DTC
AI automation for ecommerce and DTC brands.
Your team is drowning in support tickets, returns, abandoned carts, and supplier coordination. AI agents trained on your brand voice + return policy + product catalog can handle the predictable 70% of that volume — so your team focuses on the 30% that needs a human.
What\'s painful today
- 1.
Support team is buried in returns, refunds, "where's my order" tickets
- 2.
Post-purchase flows are template emails — no AI agent following up on real questions
- 3.
Supplier coordination, restock alerts, and inventory ops happen via Slack + spreadsheets
- 4.
You can't scale to international markets because your support coverage doesn't span time zones
What we build for ecommerce + dtc
24/7 customer service agent
AI agent on your site + email + Instagram DMs handling order status, returns, sizing questions, product questions — trained on your real product catalog and return policy.
Impact: 60-80% of tickets resolved without a human. Coverage expands to nights and weekends without hiring.
Returns + refunds automation
Customer requests return → agent verifies eligibility, generates label, updates inventory + accounting, sends confirmation.
Impact: Return processing time: from days to minutes. Ops team capacity freed.
Post-purchase concierge agent
After purchase → agent follows up on product use, asks for review at the right moment, surfaces complementary products, handles questions.
Impact: Review rate increase, repeat purchase rate increase, lower support load from confused new customers.
Supplier + inventory coordination
Stock thresholds, supplier lead times, restock orders, and shipping coordination all run through an agent + dashboard.
Impact: Stockouts decrease, supplier coordination time decreases, ops team focuses on exceptions not routine.
Questions
Do you integrate with Shopify / Klaviyo / Gorgias?+
Yes — those are core ecommerce integrations and we use them constantly. Same for ShipStation, ReCharge, Loop Returns, etc.
How does the AI handle our brand voice?+
During the audit + intake we capture your brand voice + tone guidelines + product positioning. The agent prompts are trained against those. Real-world tone is one of the easiest things to dial in with Claude — most clients are surprised how natural it sounds.
What about returns fraud?+
Returns automation includes fraud signal detection — repeat returns, suspicious patterns, mismatched tracking, etc. Anything above your fraud-risk threshold escalates to a human.
Other industries we work with