AI automation · for B2B SaaS
AI automation networks built for B2B SaaS.
You've already automated the obvious — form-to-CRM, calendar booking, basic email sequences. The next layer is harder: AI agents that qualify leads in real time, onboard customers without an SE, triage support, and surface churn signals before your CSMs notice. We build that layer.
What\'s painful today
- 1.
Your SDRs spend 60% of their time on data entry, lead enrichment, and follow-up scheduling — not selling
- 2.
New customer onboarding takes a 1-on-1 solutions engineer call you can't scale
- 3.
Support tickets pile up overnight and your team starts every morning behind
- 4.
Churn signals (usage drops, support escalations) reach CSMs days after they should
What we build for b2b saas
Lead enrichment + routing agent
Inbound lead fires → AI agent enriches from Apollo + LinkedIn + your CRM, scores against your ICP, routes to the right AE with a pre-written first-touch email.
Impact: SDR time on enrichment: ~80% reduction. Speed to first touch: minutes, not hours.
AI onboarding co-pilot
New customer signs up → agent runs them through your onboarding flow, answers product questions, books a real CSM call only when needed.
Impact: 60-70% of onboardings completed without a human touch. CSM capacity freed for high-touch accounts.
Support ticket triage + first response
Inbound ticket → agent classifies, routes to the right tier, drafts a first response, escalates only what needs a human.
Impact: First-response SLA cut from hours to under a minute. Tier 1 ticket volume on human queue: ~50% reduction.
Churn signal detection + CSM alerts
Continuous monitoring of product usage, support escalations, billing changes → AI agent flags at-risk accounts to the CSM with context and a recommended action.
Impact: Churn caught 1-2 weeks earlier on average. Save-rate on at-risk accounts measurably improves.
Questions
Do you integrate with HubSpot / Salesforce / Intercom / etc.?+
Yes — those integrations are table stakes for B2B SaaS engagements. We work with whatever CRM, support tool, and product analytics stack you're running.
How do you handle PII and SOC 2 / GDPR?+
We architect for your compliance posture from the audit phase. If you have SOC 2 / HIPAA / SOX requirements, we map the data flows + integration touchpoints to meet them. We don't take a data-processor role ourselves — your data stays in your tenants.
Will the system survive if Solidus disappears?+
Yes. Everything we build is owned code in your repositories, in your infrastructure (AWS / GCP / Vercel / Supabase — your choice). Agent prompts are documented. There's no Solidus-side runtime dependency.
Other industries we work with